Culture & Values
As a CitiPower and Powercor employee, you can rely on the benefits of being with a strong, leading and yet stable employer, in an industry that's essential to all our lives. We offer a wide array of challenges and opportunities within a technical and complex environment, and our people work together to achieve the best outcome for customers.
In consultation with our employees, we have developed a set of Core Values and Behaviours that reflect our expectations both in the performance of individual work and the way we do our business as a whole.
Work Safely
Our people understand the importance of health and safety, and work in accordance with our health and safety standards. We will not compromise health and safety in the mistaken belief that other requirements are more important.
Deliver Customer Satisfaction
Our staff provide prompt and efficient customer service, and are always focused on achieving internal and external customer satisfaction.
Safeguard Our Environment and Community
Our employees recognise the importance of being environmentally responsible, and of making sustainability part of their work practises. They receive training in our environmental management systems and are encouraged to implement these wherever possible to minimise our impact on the environment.
Strive for Excellence
Our people are encouraged to find new ways of improving individual, team and business performance and to support change. We are open to suggestions and are prepared to adopt new ideas to improve products and services, work processes and financial performance.
Take Personal Responsibility
Our staff take responsibility for their own actions and behaviours and ensure their work meets agreed performance levels, policies, procedures & standards though acting in an ethical, fair and responsible manner.
Cultivate Team Spirit
Our people trust and respect each other’s opinions, ideas and contributions. We encourage a supportive team environment where team members proactively participate in the achievement of group goals.
Manage Business Results
Our managers control performance gaps, delegate tasks, reward successes and actively drive individual and team performance to achieve business results.
Empower Others
Our managers act as role models for other employees by providing clear direction and leading by example. Our managers instil commitment and motivation in individuals and the team and align values and behaviours to our company vision and values.
Manage Talent
Our managers actively develop team capability and support employee development through coaching and counselling individuals to manage their career and personal development.