Customer Information and Interaction

The delivery of excellent customer service is an integral component of our joint company vision. We strive to have a completely satisfied customer at the end of each transaction, by listening and responding to the needs of each customer. Our business direction is influenced by assessing the effect on our customers, with decisions weighted in favour of customer interests.

This section contains relevant and practical information to assist our customers in understanding and managing their power supply, including regulatory codes, guidelines and policies, understanding power outages and electrical safety, and filing a claim with CitiPower or Powercor network. The related links below contains all the interactive applications, reports and forms available on the website.