2017 Performance against Guaranteed Service Levels

CitiPower and Powercor has a commitment to provide a reliable and high-quality service to customers. Our Guaranteed Service Levels demonstrate this commitment.

Below are the 2017 performance results against Guaranteed Service Levels

Service Commitment % Achieved% Achieved
Supply Reliability CitiPower Powercor
Less than or equal to 20 hours of unplanned sustained interruptions and no single interruption longer than 12 hours in a calendar year. (CBD and Urban areas) 99.95%99.92%
Less than or equal to 20 hours of unplanned sustained interruptions and no single interruption longer than 18 hours in a calendar year. (Rural areas) N/A99.84%
Less than or equal to 20 hours of unplanned sustained interruptions in a calendar year 99.98%98.70%
Less than or equal to 30 hours of unplanned sustained interruptions in a calendar year 100%99.67%
Less than or equal to 60 hours of unplanned sustained interruptions in a calendar year 100%100%
Less than 9 unplanned sustained interruptions in a calendar year 99.99%99.81%
Less than 13 unplanned sustained interruptions in a calendar year 100%99.98%
Less than 25 unplanned sustained interruptions in a calendar year 100%100%
Less than 25 momentary interruptions in a year 100%100%
Less than 37 momentary interruptions in a year 100%100%
Connections
Connect your electricity supply by the agreed date 99.43%96.84%
Appointments
Arrive not more than 15 minutes after an agreed appointment time 99.84%99.80%
Street Light Repairs
Repair a reported faulty street light immediately neighbouring your home or business within 2 business days 99.81%98.12%
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