Power outage notifications

How to keep up to date with outages affecting your home or business

Outages app map

1. Download our Outages app for smartphones & tablets


App features:

  • Map of current power outages
  • Search outages by current location or postcode
  • Planned and unplanned outages
  • Cause and estimated restoration times
  • Streetlight fault reporting
  • Torch
  • Contact information


 Outages icon          App Store Badge   Google Play Badge

2. Receive SMS alerts and email notifications


Phone with messageWe can send you SMS alerts and updates during major outages and also send you reminders if we plan to interrupt your supply for scheduled maintenance.

Auto Subscription

If you are the account holder and your retailer has provided us with your mobile phone number you will be automatically subscribed to SMS notifications. Subscription are updated quarterly.

Self Service Subscription

If you would like to manage your own subscription you can register on our Self Service Portal. There you can add additional properties, select quiet times and choose notifications via SMS, email or both.

You will need the National Meter Identifier (NMI) for your property. This can be found on the electricity bill from your retailer.