Contact Us

If your enquiry is in relation to electrical faults & emergencies, please call our 24 hour service line:

Given new restrictions relating to the spread of COVID-19 we have made the decision to close reception at our Market Street head office as well as the front counters across all of our depots until further notice.

Customers can still receive all of our services, but must interact with us digitally (via the form below) or over the phone (via the numbers below).

We will continue to monitor the latest government advice and will advise when counters are able to re-open.

Your enquiry details

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Your details

Your NMI number appears on the bill you receive from your retailer

Contact TypePhone Number/EmailService
Service difficulties and faultsPowercor: 13 24 12
CitiPower: 13 12 80
24 hour
Connection enquiries
General enquiries
Trees or vegetation near powerlines
Electricity safety advice
Powercor: 13 22 06
CitiPower: 1300 301 101
Business hours
Telephone interpreters 13 14 50 External provider
Email enquiries General enquiry Not appropriate for faults
Complaints or compliments Customer feedback Not appropriate for faults
Non-urgent maintenance (i.e. graffiti, pit lids, bees, termites) Non Urgent Maintenance And Graffiti Business hours, not appropriate for urgent faults
Postal address Locked Bag, 14090, Melbourne, 8001
Have a question for our team?

Have a question for our team?