In case of an emergency, planning for a power outage is essential. Extreme storms, floods, fires or high heat can damage the electricity network and affect power supplies.

Every five years, we prepare a business plan for review and approval by the Australian Energy Regulator. This process, known as the regulatory reset, determines how much customers pay for our services.

Right now we’re engaging with our customers and stakeholders to inform the regulatory proposal for 2026 to 2031. Our proposal was submitted to the Australian Energy Regulator in January 2025, but there is still lots to do, and you can still get involved

Following a successful trial in the CitiPower network, we’re enhancing our outage notification service for all Powercor customers too.

Now when a power outage affects your property, we’ll send you a personalised link to a live outage map showing detailed information about what’s happening.