We’re making it easier for you to be informed about local power outages by sending digital notifications for planned outages, as well as updates during major unforeseen outages.
If you’re receiving both SMS and paper notifications, it’s easy to opt out of paper notifications by following the instructions below. Help to reduce paper waste and clutter!
How to switch
You’ll need your property’s National Meter Identifier (NMI) to update your communications preference. It can be found on your electricity bill from your retailer and is a 10- or 11-digit number.
If you already have a myEnergy account, log into the myEnergy portal and skip to step 4.
What’s a planned outage?
It’s our job to supply power to your home via our network of poles, wires and infrastructure. Occasionally we might need to do critical works in your area to ensure the safe and reliable supply of electricity. To do this safely, we may need to turn power off to homes for a short period of time. You’ll receive advance notice if there’s any impact to your home.
Need help changing your communications preferences?
You can contact our team:
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