Report a fault

Report an electrical supply fault

Our network controllers are constantly on the alert for faults on our network. But if the power goes down in your area and you don’t see your location on our outage map, then you can also report it here.

Electrical supply fault tool
Report a faulty streetlight

With your help we’ll keep our streetlights in good working condition. Because streetlights are important for community safety, we fix any faulty ones we come across on our patrols immediately. Considering there are 225,000 streetlights within our networks, we appreciate your help in letting us know when you spot problems. Use our reporting tool to enter the address and select which streetlight is not working.

Streetlight fault reporting tool