Make sure your installer is accredited by the Clean Energy Council (CEC) to ensure they comply to service standards.
The last thing you want is to find out is that you can’t export as much power as your installer may have advised, leaving you with a system that is bigger than you need.
Before signing a contract to purchase a system, make sure your installer has lodged a solar pre-approval application with us through our eConnect portal.
Your installer should include your contact details on the application, so you’ll be notified as soon as the installer has made the application, and be notified of the result.
We aim to enable most customers to export the amount of excess solar they are looking for. But sometimes, this is not possible depending on the capacity of the network in your neighbourhood. It doesn’t stop you from installing solar for your own self-consumption. But it might make a difference to the size of the system you contract.
Once your system has been installed, you’ll need to make sure your installer has set your smart inverter setting to Australia A.
This setting ensures your system doesn’t trip off when the power voltage fluctuates. Otherwise, when trips happen, your system will no longer generate power for your home or for export.
These are all things your solar installer should do. If your installer is not sure about this, then they can find out more here.
Your installer will submit a contract with us on your behalf letting us know your system is installed and has the right smart inverter settings working.
This contract is called the Model Standing Offer and essentially registers your solar connection with us. If we don’t know it’s connected, then you won’t be able to receive the feed-in tariffs you may be expecting and we won’t be able to tell if there are issues with your connection.
Once your system is installed, there are two main things you’ll need to do each year to maintain your solar panels and make sure they are working efficiently.
- Keep them clean. Any build-up of dirt and grime should be removed.
- Follow the regular maintenance schedule that your installer will provide to make sure everything is operating correctly and safely.