Contact Us

If your enquiry is in relation to electrical faults & emergencies, please call our 24 hour service line:
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Your details

Your NMI number appears on the bill you receive from your retailer

Contact TypePhone Number/EmailService
Service difficulties and faultsPowercor: 13 24 12
CitiPower: 13 12 80
24 hour
Connection enquiries
General enquiries
Trees or vegetation near powerlines
Electricity safety advice
Powercor: 13 22 06
CitiPower: 1300 301 101
Business hours
Telephone interpreters 13 14 50 External provider
Email enquiries General enquiry Not appropriate for faults
Complaints or compliments Customer feedback Not appropriate for faults
Non-urgent maintenance (i.e. graffiti, pit lids, bees, termites) Non Urgent Maintenance And Graffiti Business hours, not appropriate for urgent faults
Postal address Locked Bag, 14090, Melbourne, 8001