How can we help you today?
News, guides and updates
Here you'll find updates on network and policy changes, step-by-step guides for our online tools, safety information, key documents and guidlines and answers to common questions.
Online tools and services
Access all the online tools and services we have to make connections, alterations and managing your electricity easier than ever.
Registered Electrical Contractor (REC) resources
This page provides key information, contacts and tools for Registered Electrical Contractors (RECs) working on our electricity networks.
Report an issue
Report a power outage not shown on our outage map, a faulty streetlight, or a non-urgent maintenance issue.
Electricity retailer resources
This page provides energy retailers with tools and resourcesto manage service connections, energisations, and NMI/meter data for accurate customer billing.
Contractor and supplier resources
Our hub for suppliers and contractors to find the latest forms, documents, and reports.
Major customer resources
This is the main point of contact for major customers, handling everything from day-to-day performance to longer-term energy needs.
Support for vulnerable customers
We recognise some customers may need additional support at different times to safely and confidently manage their energy.
News, guides and updates
Here you'll find updates on network and policy changes, step-by-step guides for our online tools, safety information, key documents and guidlines and answers to common questions.
Online tools and services
Access all the online tools and services we have to make connections, alterations and managing your electricity easier than ever.
Registered Electrical Contractor (REC) resources
This page provides key information, contacts and tools for Registered Electrical Contractors (RECs) working on our electricity networks.
Report an issue
Report a power outage not shown on our outage map, a faulty streetlight, or a non-urgent maintenance issue.
Electricity retailer resources
This page provides energy retailers with tools and resourcesto manage service connections, energisations, and NMI/meter data for accurate customer billing.
Contractor and supplier resources
Our hub for suppliers and contractors to find the latest forms, documents, and reports.
Major customer resources
This is the main point of contact for major customers, handling everything from day-to-day performance to longer-term energy needs.
Support for vulnerable customers
We recognise some customers may need additional support at different times to safely and confidently manage their energy.
Customer support services
We offer a range of dedicated support lines to ensure you can quickly connect with the right team.
Email enquiries
Complaints or compliments
Registered Electrical Contractor line
Electricians onlyPostal address
Locked Bag, 14090, Melbourne, 8001