Contact us

If you have a query about your electricity supply and you can’t find the information here, then get in touch with us and we’ll be happy to help.

Electrical faults and emergencies

If you experience any electricity faults or emergencies, call our 24 hour service line:

CitiPower 13 12 80

Powercor 13 24 12

Telephone
Interpreter Service

13 14 50

Power outages

Postcode
network locator

SMS or email updates

If your enquiry is in relation to electrical faults & emergencies, please call our 24 hour service line.

CitiPower - 13 12 80 Powercor - 13 24 12

Choose a subject below to direct your message to the appropriate team member.

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Your NMI number appears on the bill you receive from your retailer

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Contact phone numbers

Essential phone numbers and email links for queries, complaints or reporting of any service difficulties.

CitiPower
Powercor

- Phone Number / Email
- Service
- Service difficulties and faults
  Streetlight faults
- 13 12 80
- 24 hour
- Connection enquiries
  General enquiries
  Trees or vegetation near powerlines
  Electricity safety advice
- 1300 301 101
- Business hours
- Telephone interpreters
- 13 14 50
- External provider
- Email enquiries
- Customer enquiry
- Not appropriate for faults
- Complaints or compliments
- Customer feedback
- Not appropriate for faults
- Postal address
- Locked Bag 14090
  Melbourne 8001

- Phone Number / Email
- Service
- Service difficulties and faults
  Streetlight faults
- 13 24 12
- 24 hour
- Connection enquiries
  General enquiries
  Trees or vegetation near powerlines
  Electricity safety advice
- 13 22 06
- Business hours
- Telephone interpreters
- 13 14 50
- External provider
- Email enquiries
- Customer enquiry
- Not appropriate for faults
- Complaints or compliments
- Customer feedback
- Not appropriate for faults
- Postal address
- Locked Bag 14090
  Melbourne 8001