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Faults and emergencies
If your enquiry is in relation to electrical faults you can report easily via our online reporting tool or in case of emergency please call our 24 hour service line.
Feedback and enquiries
We welcome general enquiries to our Customer Service Agents either online or via phone. This includes calls about:
- Connection inquiries
- Trees or vegetation near powerlines
- Electrical safety
- Our network activities within your community.
Please use the enquiry form below or contact us directly during business hours on:
Enquire Online| Contact Type | Phone Number / Email | Service Availability | |
|---|---|---|---|
| Service difficulties and faults | CitiPower: 13 12 80 | Powercor: 13 24 12 | 24 hours, 7 days a week |
| Life Support customers | CitiPower: 1800 066 909 | Powercor: 1300 364 301 | 24 hours, 7 days a week |
| General enquiries | CitiPower: 1300 301 101 | Powercor: 13 22 06 | Business hours |
| Telephone interpreters (external provider) | 13 14 50 | 24 hours, 7 days a week | |
| Email enquiries | General Enquiries Form Solar enquiries | Received 24 hours, Managed during business hours |
|
| Complaints or compliments | Customer Feedback Form | Received 24 hours, Managed during business hours |
|
| Retailer Enquiries Line (for use by retailers only) | CitiPower: 1300 724 234 | Powercor: 1300 243 422 | 24 hours, 7 days a week |
| Registered Electrical Contractor Line (for use by electricians only) | CitiPower: 1300 132 894 | Powercor: 1300 360 410 | 24 hours, 7 days a week |
| Postal address | Locked Bag, 14090, Melbourne, 8001 | ||
| Whistleblower Line | 1800 035 400 | Business hours | |
Dispute resolution process
If you ever find the service we provide is less than satisfactory, you can lodge a customer complaint by contacting us on 13 22 06 or by filling in a feedback form. We view each customer complaint as an improvement opportunity, and we will do our best to resolve the issue to your satisfaction.
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