Life support customers receive special consideration when we plan power outages or notify customers of unexpected outages due to emergencies.
We do not actively disconnect your power supply without advance notification unless under fault conditions.
Rules introduced by the Essential Services Commission Victoria mean customers are protected as soon as they inform their energy retailer they require life support equipment.
If you have not already registered as a life support customer, then please contact your energy retailer (the company that sends your electricity bill) and follow their process.
Please make sure to advise how you would prefer to receive information about any impacts on power in your area (for example, via SMS or email) or details for a care giver that should be kept informed.
If we are planning works that involve power outages, customers are notified in advance.
Similarly, if there is an unanticipated power outage for reasons beyond our control, we will quickly send a message to the mobile phone number or email preferred by the customer – which they have registered with their energy retailer.
In these circumstances, we encourage you to develop a back-up plan in consultation with your doctor or medical adviser to ensure you are well prepared.
Different medical situations require different plans, but you may like to consider any of the following actions:
If an unexpected power outage results in a life-threatening situation, call 000 and request an ambulance.
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