If flooding or unusually heavy rainfall is affecting your community, then it can also inundate our electrical infrastructure.
This infrastructure is located close to the communities we serve so is subject to the same risk of flooding as your community.
We advise people to follow three important steps to be prepared:
But if heavy rain or flooding is forecast, then follow these tips to know what to do immediately before, during and after the event.
Always treat them as ‘live’ and stay at least 10 metres away. Report them immediately by calling: 13 24 12. If the situation is life-threatening, call 000.
Extreme weather can damage power poles and wires.
Always beware of fallen power lines.
Always treat them as ‘live’ and stay at least 10 metres away.
Report them immediately by calling: 13 24 12.
If the situation is life-threatening, call 000.
Remember that water can damage your electrical installation and wiring. Even once flood waters subside, mud and debris can conduct electricity. This makes your property and surrounding area highly dangerous. So be cautious.
If your property has been disconnected or been inundated with water, you will need a registered electrical contractor:
If there is damage to power infrastructure on your property, you’ll need a registered electrical contractor.
Search by location through Energy Safe Victoria at: https://esv.vic.gov.au/licensing-coes/public-register-and-searches/
The electrician will complete a safety and compliance inspection.
Once any repairs are done they will issue a Certificate of Electrical Safety to us (at email@example.com).
They’ll arrange the reconnection of your power through us by phoning 1300 360 410.
We monitor weather closely to make sure our crews are ready.
We make sure all high priority maintenance is completed.
Field work may be reduced leading up to the event so crews are fresh and able to be called in at all hours.
Resources including field crews, network operators, Customer Service Agents and equipment are on stand-by for immediate response.
We’ll coordinate with other emergency services to clear fallen trees on roads and for directions to ensure it is safe for our crews to travel into storm affected areas and to respond.
Our focus will be on reducing the number of customers affected and restoring power as quickly and safely as possible.
We’ll send messages to customers via SMS if there is a power outage and include an estimated time of restoration. Initially, this estimate is dependent on a full site assessment by our crews.
We’ll keep our outage map and current outage lists up to date.
State Emergency Services: Call 132 500 or visit ses.vic.gov.au. Download the VicEmergency app at: emergency.vic.gov.au. If you need interpreter services call 13 14 50.
Choose your preferences for how we communicate with you in a power outage through this service.
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