We’re making it easier for you to be informed about local power outages by sending digital notifications for planned outages, as well as updates during major unforeseen outages.
If you’re receiving both SMS and paper notifications, it’s easy to opt out of paper notifications by following the instructions below. Help to reduce paper waste and clutter!
You’ll need your property’s National Meter Identifier (NMI) to update your communications preference. It can be found on your electricity bill from your retailer and is a 10- or 11-digit number.
If you already have a myEnergy account, log into the myEnergy portal and skip to step 4.
It’s our job to supply power to your home via our network of poles, wires and infrastructure. Sometimes we might need to do critical works in your area to ensure the safe and reliable supply of electricity. To do this safely, we may need to turn power off to homes for a short period of time. We’ll do our best to let you know if there’s any impact to your power supply.
You can contact our team:
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