Our mySupply portal is the simplest way for partners, local governments and developers to request an upgrade or extension to our network.
Use mySupply for any negotiated connection service requiring large or complex works such as:
For the delivery of these services there are two options:
Option 1 is that we construct the connection assets for an agreed fee.
Option 2 is where the partner or developer constructs the connection and then gifts the assets to us under our contestability framework, for example, a connection to a new housing estate. Under the second option, we then assume responsibility for the ongoing maintenance of these assets.
Receive an on-the-spot price estimate for any new supply and relocation requests.
From 28 November 2022, customer contracts will be available for review and acceptance via the myApplications view in mySupply.
Customers will need to register for an account in order to apply, view and accept their contracts online.
These changes contribute towards a faster turnaround time from the submission of each request through to offer acceptance.
From 28 November 2022 customers will no longer be required to print, sign and scan PDF copies of contracts. Contracts will be accepted online via a simple digital check box.
Improvements will be made to the Quick Calculator to help residential and small commercial business owners gauge an accurate assessment, so they can make an informed decision before applying for supply.
Further enhancements to the mySupply portal will assist customers in submitting the correct application – improving the turnaround time for processing applications.
Once we receive your application, we’ll get in touch to guide you through the upgrade process.
Click here to lodge your application via mySupply.
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