Network upgrades with mySupply

For all your electricity supply needs, from new residential builds or estate developments to renewable generation.

Industry partnersNetwork upgrades with mySupply

Our mySupply portal is the simplest way for partners, local governments and developers to request an upgrade or extension to our network.

Use mySupply for any negotiated connection service requiring large or complex works such as:

connections to residential dwellings and small commercial premises requiring greater than 170 amps
embedded generation connections greater than 200kW
embedded generation which is not compliant with AS4777 for micro-generation
high voltage, reserve capacity or dedicated assets
urban residential developments

For the delivery of these services there are two options:

Option 1 is that we construct the connection assets for an agreed fee.

Option 2 is where the partner or developer constructs the connection and then gifts the assets to us under our contestability framework, for example, a connection to a new housing estate. Under the second option, we then assume responsibility for the ongoing maintenance of these assets.

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Supply and relocation calculator

Receive an on-the-spot price estimate for any new supply and relocation requests.

Use the calculator

Upcoming Changes to mySupply

Contracts will soon be sent to the customer account in mySupply

From 28 November 2022, customer contracts will be available for review and acceptance via the myApplications view in mySupply.

Customers will need to register for an account in order to apply, view and accept their contracts online.

These changes contribute towards a faster turnaround time from the submission of each request through to offer acceptance.

Changes to contract acceptance

From 28 November 2022 customers will no longer be required to print, sign and scan PDF copies of contracts. Contracts will be accepted online via a simple digital check box.

Other changes to mySupply

Improvements will be made to the Quick Calculator to help residential and small commercial business owners gauge an accurate assessment, so they can make an informed decision before applying for supply.

Further enhancements to the mySupply portal will assist customers in submitting the correct application – improving the turnaround time for processing applications.

Once we receive your application, we’ll get in touch to guide you through the upgrade process.

Click here to lodge your application via mySupply.

For information about our Connection Policy and how charges are set, read the CitiPower Connection Policy and Powercor Connection Policy.

Documents and resources

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CitiPower and Powercor recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

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