Network upgrades with mySupply

For all your electricity supply needs, from new residential builds or estate developments to renewable generation.

Our mySupply portal is the simplest way for partners, local governments and developers to request an upgrade or extension to our network.

Use mySupply for any negotiated connection service requiring large or complex works such as:

• connections to residential dwellings and small commercial premises requiring greater than 170 amps
• embedded generation connections greater than 200kW
• embedded generation which is not compliant with AS4777 for micro-generation
• high voltage, reserve capacity or dedicated assets
• urban residential developments

For the delivery of these services there are two options:

Option 1 is that we construct the connection assets for an agreed fee.

Option 2 is where the partner or developer constructs the connection and then gifts the assets to us under our contestability framework, for example, a connection to a new housing estate. Under the second option, we then assume responsibility for the ongoing maintenance of these assets.

Changes to mySupply

Contracts are now sent to the customer account in mySupply 

From November 2022, customer contracts will be available for review and acceptance via the myApplications view in mySupply.

Customers will need to register for an account in order to apply, view and accept their contracts online.

These changes contribute towards a faster turnaround time from the submission of each request through to offer acceptance.

Changes to contract acceptance

From November 2022 customers will no longer be required to print, sign and scan PDF copies of contracts. Contracts will be accepted online via a simple digital check box.

Other changes to mySupply

Improvements will be made to the Quick Calculator to help residential and small commercial business owners gauge an accurate assessment, so they can make an informed decision before applying for supply.

Further enhancements to the mySupply portal will assist customers in submitting the correct application – improving the turnaround time for processing applications.

Once we receive your application, we’ll get in touch to guide you through the upgrade process.

Click here to lodge your application via mySupply.

For information about our Connection Policy and how charges are set, read the CitiPower Connection Policy and Powercor Connection Policy.