Network assets

We have a team of more than 2,000 talented people, including highly skilled tradespeople and professionals on the ground and on call to support communities across Victoria.

These services are delivered from 14 depots as well as a purpose-built customer contact centre in Bendigo and our corporate office in Melbourne. From here we manage hundreds of thousands of poles, almost 100,000 kilometres of powerlines and deliver services for almost 1.2 million households and business customers. Our assets include the meters that measure the amount of electricity you use.

Having people and equipment located across our networks means we can respond quickly to customer needs and make sure the network is safe and reliable for the communities we service.

Powercor and CitiPower network regions and depot locations.

Fast Facts (as at 31 December 2020)
CitiPowerPowercor
331,912 customer connections843,525 customer connections
57,809 poles588,264 poles
7,693 kms of powerlines
(43.4% underground)
89,921kms of powerlines
(16.1% underground)
52% network utilisation rate71% network utilisation rate
157km2 region 145,651km2 region
107 customers per km212 customers per km2
25% of Victorian GDP supported25% of Victorian GDP supported
99.99% supply reliability99.97% supply reliability
176 GWH distributed in 202010,660 GWH distributed in 2020
67MW renewable energy installed 1,765MW renewable energy installed

Network control centres

Our networks are managed by electricity control rooms that operate 24/7, 365 days a year. The control centres manage the flow of electricity to and from your place while monitoring the performance and security of our network.

Our high-tech control centre receives outage signals from across our network and guides crews on the ground to act or restore power as quickly and safely as possible.

Each year, thousands of jobs are managed by our network controllers – mobilizing crews where needed to fix faults on the network, or to conduct routine repair and maintenance jobs.

Network controllers mobilise crews for the following types of jobs:

  • completing network upgrades to provide increased power to communities with improved reliability
  • customer requested projects like new connections to homes or buildings
  • decommissioning lines and powering new ones including underground cables
  • hundreds of requests to move powerlines to support roadworks or to allow wide and high loads like wind farm turbines to be transported to their development sites
  • preparing our networks for high peak demand and bushfire risks over summer.

Smart meters

Smart meters are safe and accurate, and they help us plan to meet power demands. It means you can count on your electricity bills being entirely accurate, rather than an estimate or average. They’ve made a real difference to improving the safety, reliability and efficiency of our network.

The data we gather from smart meters helps us keep your supply of power consistent, as well as monitor the performance of our network.

Between 2009 and 2013 we installed more than 1,000,000 smart meters in homes and businesses across the CitiPower and Powercor networks. Around 97% of our customers have smart meters and we continue to install them for all new connections.

While we were able to upgrade most customers under the initial rollout, there were around 25,000 properties that did not receive a smart meter due to an inability to access the properties, the property being vacant or further installation work being required. As a result, we offer free exchanges for any old meter to upgrade to a smart meter.

If you would like to arrange for a free upgrade to a smart meter, please contact our team on  13 22 06  between 7am and 7pm Monday to Friday.

Red and blue line drawing of street lamp with a lightning bolt

Get more information on smart meters

View a copy of our smart meter fact sheet

View fact sheet

Smart meter benefits

Access accurate information
  • Through myEnergy, you gain access to information about your electricity use received from your smart meter.
  • The data captured by the smart meter and provided to your retailer is 99% accurate each day so no more need for electricity bills to be estimated.
Better communication
  • More timely services are provided like Interactive Voice Response and SMS that can automatically advise you of power outages in a timely way.
  • We can also keep track of supplies for life support customers and prioritise them during power outages.
Rooftop solar support
  • We can help you get the most out of your investment in solar because we can manage exports to our network safely and reduce trips of your system.
Improved network safety and supply
  • We can prevent electric shocks by using data to identify neutral integrity issues that can allow electrical current to be passed through pipes.
  • We can better identify the location of faults caused by a customer’s home which can affect power supplies within communities.
Improved reliability
  • We can detect faults on the network faster and organise asset replacements before problems occur.
  • We can share and rotate energy to help keep the lights on when electricity supplies fall short.
  • Faults at home can be detected and rectified, sometimes before you even know about it.
  • More services can be delivered remotely rather than manually on site which helps us keep distribution charges low.
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