Mildura power outage

We are continuing to support Mildura customers impacted by last week's power outage caused by a car hitting a power pole.  

Powercor is increasing and bringing forward Guaranteed Service Level (GSL) payments. Given the disruption and inconvenience caused by this outage, we have increased the payment amount for eligible customers from $90 to $380.  

Eligible customers can apply now, with payments being processed from the end of this week.  

Customers who don’t apply for the fast-tracked payment of $380 will ONLY receive a payment of $90 as a credit on their next electricity bill.  

Apply here: www.powercor.com.au/mildura 

In addition, customers can make claims to address damage to equipment, wiring and appliances as a result of the high voltage injection that occurred after the vehicle incident: Complaints and claims for compensation.  

Powercor is also offering customers help when dealing with their insurance companies. We're happy to support insurance claims by providing a letter confirming the incident. You can request one here: Claims for compensation.  

MILDURA!

We can’t thank you enough for your patience and how kind you’ve been to our crews on the ground over the past week.

We’re wrapping up our presence at the Alfred Deakin Centre this afternoon. Information and assistance remains available: Claims

Mildura weekend update:

All properties affected by Monday’s power outage were visited by our inspectors by Friday afternoon.

For those that missed us the first time around, all requests for immediate re-visits were completed by Saturday.

And for those properties we could not access and have not requested a re-visit, or requested a later re-visit, we’ve been reaching out to them directly to arrange one.

We’re keeping our inspectors in town throughout the week to make sure these re-visits occur as soon as those customers are ready.

We’re keeping our teams available at the Alfred Deakin Centre through Sunday and Monday to assist customers in-person with claims for damaged equipment and appliances.

Help with claims is also available on the phone during business hours at 13 22 06.

Update on restoration work in Mildura

Our crews are continuing to work as quickly and safely as possible today to attend the remaining properties affected by the Mildura outage that occurred after a car hit a pole.

Our teams have now attended over 2,500 properties to conduct individual safety checks before restoring power. They are expecting to attend the remaining 84 properties this afternoon.

 Where possible, we are sending a text message to customers before our crews attend a property. If a customer is not home, we will leave a card with instructions on how to contact us to arrange another visit.

Crews will begin re-attending homes from this afternoon and will continue working throughout the weekend.

Our customer contact centre is operating and can be contacted on 13 24 12.

Thank you to the community for your continued patience during this complex outage. 

Claims 

Customers who have experienced appliance damage can apply for compensation through Powercor’s claims page or should contact their insurance company. 

Claims are assessed in line with the Electricity Distribution Code of Practice, Schedule 4. Importantly, any compensation you may be entitled to is for direct appliance damage only and is on a like for like basis, meaning we won’t replace an old appliance with a new one. We have a claims calculator on our website which can show you what you may be entitled to. 

Insurers may be able to replace an older appliance with a new one. We're happy to support your insurance claim by providing a letter confirming the incident. You can request one via our website or calling 1300 783 860 (8am to 5pm).

For any inquiries, please contact us directly on 13 24 12.

This morning our crews are out again in Mildura to complete safety checks in response to one of the largest high voltage injection events we've ever seen on the network.

As part of this work, we've replaced over 600 meters due to the damage caused by this event.

We're on track to attend all affected properties by this afternoon.

While we expect most customers to have power restored today, some may remain without supply if nobody is at the property when our crews attend, or if repairs are needed to internal wiring or customer-owned electrical equipment.

We will speak with customers directly if we attend their property and further steps need to be taken before we can re-energise their supply.

On-the-ground support:
Customers can speak directly with Powercor representatives who are based at the community relief centre at Alfred Deakin Centre (180-190 Deakin Avenue, Mildura). 

Our team will be there again today providing updates and assistance, including information on our restoration work and claims process.

Our teams will continue working throughout the weekend and into next week to support customers to reconnect their properties.

Follow these links for information about our claims process and reconnections.

Customers can contact us at 13 24 12 anytime for assistance.

We’ve made significant progress today, with our crews restoring power to more than 700 customers.

Our teams are continuing their work into this evening, inspecting individual properties and restoring power where it is safe to do so. We are on track to attend all properties affected by the outage by tomorrow afternoon.

We know this has been a difficult week for many customers and thank the Mildura community for its patience, understanding and support. The encouragement our crews have received while working through this restoration effort has been extraordinary.

Since a car hit a power pole and caused Monday’s power outage, we’ve restored power to almost 1800 customers and are continuing to work to reconnect the remaining 984 customers.

While we expect most customers to have power restored by tomorrow, some may remain without supply if nobody is at the property when our crews attend, or if repairs are needed to internal wiring or customer-owned electrical equipment.

We will speak with customers directly if we attend their property and further steps need to be taken before we can re-energise their supply.

Our teams will continue working throughout the weekend and into next week to support customers to reconnect their properties.

Follow these links for information about our claims process and reconnections.

Powercor crews are continuing to inspect and progressively restore power to homes and businesses today after a car hit a power pole on Monday.

We have now restored power to more than 1,100 customers and are working to get the remaining 1,643 customers back on.

Teams of electrical inspectors, linespersons and customer support representatives are continuing to attend properties to conduct essential safety inspections of meter boxes, electrical circuits, appliances and other electrical equipment.

We remain on track to attend all properties by midday tomorrow (25 September, 2026).

Our teams will continue working throughout the weekend and into next week to support customers reconnect if they need to conduct their own repairs to their internal wiring or electrical assets at their properties or are not home when we initially attend.

We know being without power is incredibly difficult and we are doing everything we can to get power back on as quickly and safely as possible. 

This is the largest fault of its type experienced in our industry and we thank all customers for their patience and understanding during this time.

If you need support, please check out the relief centres set up by Mildura City Council. More information is available here.

Information on crews attending properties

Customers must be at a premise before we can conduct inspections. 

Where possible, we are sending text messages to customers ahead of our crews attending a property.

If a customer is not at the site, our crews will leave a notification outlining to call us to organise a visit.

If a customer has damage to their household’s electrical set up

If our crews identify damage to a household’s electrical wiring, the customer will need to organise an electrician to conduct repairs.

If this occurs, customers can:

•  Search for a registered electrician through Energy Safe Victoria at: https://esv.vic.gov.au/licensing-coes/public-register-and-searches/
•  The electrician will complete a safety and compliance inspection
•  Once any repairs are done they will issue a Certificate of Electrical Safety to us (at info@powercor.com.au)
•  They’ll arrange the reconnection of your power through us by phoning 1300 360 410. (Business hours only)

On-the-ground support

Customers can speak directly with Powercor representatives who are based at the community relief centre at Alfred Deakin Centre (180-190 Deakin Avenue, Mildura). 

Drop by for a free coffee, water, snacks and charge your devices at our mobile emergency response vehicle.

Our team will be there to provide updates and assistance, including information on our restoration work and claims process.

Claims

Customers who have experienced appliance damage can apply for compensation through Powercor’s claims page or should contact their insurance company. 

Claims are assessed in line with the Electricity Distribution Code of Practice, Schedule 4. Importantly, any compensation you may be entitled to is for direct appliance damage only and is on a like for like basis, meaning we won’t replace an old appliance with a new one. We have a claims calculator on our website which can show you what you may be entitled to. 

Insurers may be able to replace an older appliance with a new one. We're happy to support your insurance claim by providing a letter confirming the incident. You can request one via our website.

Powercor crews continued to inspect and progressively restore power to Mildura homes and businesses on Wednesday following a vehicle collision with a power pole on Monday. 

As at 8:45pm Wednesday 23 September, we have successfully restored supply to 1,067 customers; 1,706 remain without power. 

More resources are arriving tonight as we work to get everyone back on supply as safely and quickly as possible.

Our emergency response vehicles will be set up at the Alfred Deakin Centre (180-190 Deakin Avenue, Mildura) from 8am tomorrow. Drop by for a free coffee, water, snacks and charge your devices. Our team will be there to provide updates and assistance.

We thank the impacted customers and wider Mildura community for their patience and understanding at this challenging time.  

Our crews are continuing to inspect properties impacted by Monday’s power outage, caused by a vehicle colliding with a power pole.

2336 customers remain without power.

Due to the nature of this fault, a Licensed Electrical Inspector may need to attend properties to complete safety checks. Our Inspectors are working as safely and quickly as possible.

As we complete safety checks, restoration will occur progressively over the coming days. While many customers are expected to have supply restored earlier, some may remain without power until the estimated restoration time of midday Friday.

Need a break or somewhere to charge your phone?

Our emergency response vehicles are set-up today at the following locations:

1. Alfred Deakin Centre, 180-190 Deakin Avenue, Mildura.
2. Mildura Sports Precinct, 684 Deakin Ave, Mildura.

Drop-by for free coffee, water, snacks, and phone/device charging. Our team is also there in person for updates and assistance.

We'll continue sending updates via text message.

Thanks to everyone for your patience as we work to get everyone back on supply as safely and quickly as possible.

Powercor crews have managed to restore power to a small number of customers in Mildura following a power outage cause by a car crashing into a power pole yesterday morning. 

2583 customers remain without power. This follows a high voltage injection after the crash which saw high voltage powerlines make contact with low voltage powerlines. 

Due to the nature of this fault, a Licensed Electrical Inspector may need to attend properties to complete safety checks. Inspectors are working as safely and quickly as possible. They will need access to your electricity meter to complete these checks, so someone will need to be at home at the time. If you're not home, a card will be left requesting you to call us to arrange access. Please note we're unable to schedule a specific time for an inspector to attend. 

Additional resources arrived in Mildura today to assist with inspections of properties. These included crews of Licensed Electrical Inspectors and field teams. 

As we complete safety checks, restoration will occur progressively over the coming days. While many customers are expected to have supply restored earlier, some may remain without power until the estimated restoration time of midday Friday.

Impacted customers will be informed of any updates via SMS. 

We also now have our two Emergency Response Vehicles, MERV and VERA, on hand at a relief centre which has been set up at the Alfred Deakin Centre, 180-190 Deakin Avenue, Mildura. MERV and VERA will be providing free tea and coffee, water, snacks and phone and device charging facilities. 

We will also have staff on hand to answer questions and keep residents informed. All of these facilities will be operational tomorrow (Wednesday, 23 September). 

Impacted customers have been asked to check their switchboards and report any issues with electrical equipment or signs of damage to our contact centre on 13 24 12 as this may assist us in working through our safety checks.  

Claims

Customers who have experienced appliance damage can apply for compensation through Powercor’s claims page or should contact their insurance company. 

Claims are assessed in line with the Electricity Distribution Code of Practice, Schedule 4. Importantly, any compensation you may be entitled to is for direct appliance damage only and is on a like for like basis, meaning we won’t replace an old appliance with a new one. We have a claims calculator on our website which can show you what you may be entitled to. 

Insurers may be able to replace an older appliance with a new one. We're happy to support your insurance claim by providing a letter confirming the incident. You can request one via our website.

Powercor crews are continuing to inspect properties impacted by a power outage caused by a car crashing into a pole yesterday morning. 

The crash resulted in a ‘high voltage injection’. Due to the nature of this fault, a Licenced Electrical Inspector may need to attend properties to complete safety checks. Because of this, restoration could take a number of days as our inspectors work as safely and as quickly as possible through impacted properties. Access will be required to electricity meters to complete these tests.

What is a high voltage injection? 

Under normal operating conditions, high and low voltage powerlines are kept safely separated. However, in exceptional circumstances, such as the vehicle accident that occurred on Monday, a high voltage line may come into contact with a low voltage line. This means a higher-than-normal voltage enters the low voltage network and may result in damage to electrical wiring or connected equipment and has the potential to cause fires.

A relief centre has been set up at the Alfred Deakin Centre, 180-190 Deakin Avenue, Mildura. Powercor’s emergency response vehicle has been set up and will be providing free coffee, water, snacks and phone and device charging facilities. 

Impacted customers will also be able to speak to Powercor staff in person to get up to date information and assistance. 

Customers impacted by the outage are also asked to check their homes and businesses for any damaged switchboards, strange smells, or other damage, and to call Powercor as soon as possible on 13 24 12 to help inspectors work through impacted properties and speed up repairs. 

Customers will continue to be updated via text message.

Powercor’s Jordan Oliver spoke to ABC Mildura – Swan Hill this morning with the latest updates, you can listen to his interview here. 

Can I make a claim for compensation?

Customers who have experienced appliance damage can apply for compensation through Powercor’s claims page.

Claims are assessed in line with the Electricity Distribution Code of Practice, Schedule 4. Importantly, any compensation you may be entitled to is for direct appliance damage only and is on a like for like basis, meaning we won’t replace an old appliance with a new one. We have a claims calculator on our website which can show you what you may be entitled to. 

Incidents like "vehicle impact" are usually covered by insurance, so it may be worth speaking with your insurer first, as they may be able to offer new for old. We're happy to support your insurance claim by providing a letter confirming the incident. You can request one via our website.

Powercor crews continue to respond to a fault in Mildura caused by a vehicle collision this morning which impacted electricity supply to about 2,700 customers in the Mildura area. Due to the nature of this fault, we are conducing thorough safety checks across the network. Because of this, restoration could take a number of days as our inspectors work as quickly and safely as possible through all impacted properties. Access is required to your electricity meter to complete these tests.

Due to the complex nature of the fault, we are requesting all customers to check their switchboards and report any issues with electrical equipment or signs of damage.

Customers can contact 13 24 12 anytime for any reports of damage.

A vehicle collided with power pole near Merbein early this morning leaving more than 5000 customers without power. This was reduced to around 2700 premises within an hour as supplies were rerouted through other lines.

Crews are assessing the damage and updates will be provided to affected customers by SMS and live our outage map.