Use eConnect for basic connections services such as solar pre-approval, new connections, alterations and abolishment requests which do not require any alterations to existing network assets.
Login to eConnect to submit your application.
Register or login to eConnect to apply for a basic connection including solar pre-approval. You can also track the progress of your request, update or modify your request details, cancel requests and book appointments.
Below you’ll find additional information and resources to assist you in submitting your application through our portal. Our step by step guides will assist you every step of the way.
If you would like to connect a battery to the grid, click here to visit our mySupply portal.
Help and Work Instructions
Review the step by step guide below for the function you are trying to perform along with the answers to our most common questions in the FAQs.
We’ve also created a video to help you understand how eConnect works you can watch here.
If you are a Registered Electrical Contractor (REC) and require assistance our REC Hotline on 1300 360 410 is available 24/7.
Register and Manage your account
New Connections, Alterations and Abolishments
Frequently Asked Questions
eConnect is CitiPower and Powercor’s online Electrical Work Request (EWR) system. It enables Registered Electrical Contractors (RECs), Licensed Electrical Workers (LEWs), Non-Electricians (Solar Providers, Builders, Market participants) and guest users (the general public) to submit their Solar Pre-Approval, New Connection, Alteration and Abolishment requests online, directly to CitiPower and Powercor.
It enables users to track and monitor the progress of requests, to update and cancel requests and to book appointments online.
Registered Electrical Contractors (RECs), Licensed Electrical Workers (LEWs), Non-Electricians (Solar Providers, Builders, Market participants), Retailers, and guest users (the general public) can use eConnect.
The services available through eConnect include:
- Submit and extend Solar Pre-Approval requests
- Submit and track New Connections
- Submit and track Alterations
- Submit and track Abolishments
- Submit Enquiries
- Supporting Retailer raised Meter Investigations and Meter Re-configurations.
Registered Electrical Contractors (RECs), Licensed Electrical Workers (LEWs) and Non-Electricians must register in order to use eConnect.
A guest user, who has a one-off Solar Pre-Approval or connection request, or is an infrequent user of eConnect, is not required to register an account.
For instructions on how to register an eConnect account, click here.
A REC and LEW are required to register an eConnect account in order for them to submit, track and update their connections requests.
A guest user is not required to register an eConnect account and will be able to track the progress of a request using a unique Connection Request ID number and password generated by the system. Guest users are also able to submit a Solar Pre-Approval request.
As a registered user, eConnect will be your one-stop-shop and will enable you to:
- Submit your connections requests directly to CitiPower and Powercor
- Track and update your connections requests
- Clone connection requests for re-use
- Receive SMS and email notifications about the status of your connection requests
- Manage your user account
- Store your details for re-use each time you submit a new connection request
- CitiPower and Powercor will engage directly with the Retailer for the B2B Service Order documentation to be provided to support the connection request
- Customers will be able to access the connection request details and receive status updates as the request progresses.
Yes. It is recommended that for all New Connection requests you attach your CES via the file upload or photo option in eConnect. If it is left onsite and cannot be located, a wasted truck visit may be charged.
Yes. When you register your eConnect account, you can select how you wish to be notified. You can change this notification method by logging in to your account and updating your notification preference details.