myEnergy
Faults and emergencies
If your enquiry is in relation to electrical faults you can report easily via our online reporting tool or in case of emergency please call our 24 hour service line.
Feedback and enquiries
We welcome general enquiries to our Customer Service Agents either online or via phone. This includes calls about:
- Connection inquiries
- Trees or vegetation near powerlines
- Electrical safety
- Our network activities within your community.
Please use the enquiry form below or contact us directly during business hours on:
Enquire OnlineCustomer surveys
We are committed to improving services for our customers. We’ve engaged Quantum Market Research to conduct surveys on our behalf. If we have recently provided a service to you, we may have shared your name, contact information and details of the service provided with Quantum. This is only for survey purposes.
Quantum may contact you via text, an email or phone. If you have been contacted by Quantum, rest assured that this research has been commissioned by us and the links in their emails and texts are legitimate. The questions they will ask are about the services we provided to you only. Quantum will never request additional identifying information, financial details or details about your computer and mobile devices.
We appreciate your participation in the survey, and will use your anonymised feedback to improve our services. If you have any questions about the research, you can contact us or email Quantum via surveys@qmr.com.au or refer to their website https://qmr.com.au.
| Contact Type | Phone Number / Email | Service Availability | |
|---|---|---|---|
| Service difficulties and faults | CitiPower: 13 12 80 | Powercor: 13 24 12 | 24 hours, 7 days a week |
| Life support customers | CitiPower: 1800 066 909 | Powercor: 1300 364 301 | 24 hours, 7 days a week |
| General enquiries | CitiPower: 1300 301 101 | Powercor: 13 22 06 | Business hours |
| Telephone interpreters (external provider) | 13 14 50 | 24 hours, 7 days a week | |
| Email enquiries | General Enquiries Form Solar enquiries | Received 24 hours, Managed during business hours |
|
| Complaints or compliments | Customer Feedback Form | Received 24 hours, Managed during business hours |
|
| Retailer enquiries line (for use by retailers only) | CitiPower: 1300 724 234 | Powercor: 1300 243 422 | 24 hours, 7 days a week |
| Registered Electrical Contractor Line (for use by electricians only) | CitiPower: 1300 132 894 | Powercor: 1300 360 410 | 24 hours, 7 days a week |
| Postal address | Locked Bag, 14090, Melbourne, 8001 | ||
| Whistleblower Line | 1800 035 400 | Business hours | |
