Multi-Factor Authentication (MFA)

Contact usMulti-Factor Authentication (MFA)

To enhance the security of our systems and protect sensitive data, all myEnergy, eConnect and mySupply users will need to use Multi Factor Authentication (MFA) to log into their account from 1 July 2024.

MFA is a cyber security measure that requires users to provide two or more factors of identity, such as a password and a verification code. MFA is one of the most effective ways to protect your information and account against unauthorised access. By requiring an additional layer of verification, we can reduce the risk of security breaches.

 

How to login using MFA

After entering your email address and password, you’ll be prompted to select a verification method. Choose email or SMS (if available) and a 6 digit code will be sent to you. Enter this to complete the login process.

For more information, refer to the below FAQs.

Frequently asked questions

What is Multi-Factor Authentication (MFA)?

MFA is an additional layer of security in the login process. It combines two or more independent credentials such as what you know (password) and what you have (verification code).