Regulatory information

As owners and operators of essential electricity assets, we are subject to a range of regulatory and security requirements set by various state and federal agencies.

These agencies include the Australian Energy Regulator (AER), the Essential Services Commission (ESC), Energy Safe Victoria (ESV) and the Department of Home Affairs.

In particular, the role of the AER is to set network revenue, so energy consumers pay no more than necessary for the safe and reliable delivery of electricity services. The high cost of operating energy networks makes it efficient to have a single supplier of network services in a particular geographic area, leading to a natural monopoly industry structure.

Our proposed investments, pricing plans and rate of return are approved by the AER every five years, and this determines the revenue we can recover from customers.

This is called the electricity distribution determination. It is also referred to as a regulatory reset.

Regulatory Reset

Our plans for the regulatory period from 1 July 2021 to 30 June 2026 are approved by the AER and customers are benefitting from continued reliability and additional services at a lower cost.

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Regulatory framework

As a part of the energy sector, we have a large responsibility to our customers, employees, and Victoria, so there are several codes and guidelines we must follow.

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Customer Advisory Panel

A small, agile Customer Advisory Panel has been established since 2020 to work closely with our team to co-design and develop network investments and programs.

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